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SimuLex is an AI-powered training platform purpose-built to transform how contact center agents learn, practice, and perform. Through immersive voice-based simulations, scenario diversity, and real-time feedback, SimuLex empowers agents to gain confidence, sharpen skills, and deliver exceptional customer experiences—before ever taking a live call.

Key Highlights:

• AI-Driven Simulations – Train agents using realistic, voice-interactive customer scenarios.
• Emotion-Based Scenarios – Prepare for real-world challenges with angry, confused, or neutral customers.
• Learn & Practice Modes – Self-paced modules to review transcripts and practice call handling.
• Real-Time Performance Feedback – Instantly score and coach agents on communication, empathy, and compliance.
• No Vendor Dependency – NTTA can create, customize, and manage all training content in-house.