Take your business to new heights using our platforms and solutions

Biz 360: A Solution That Adapts To Your Processes

SimuLex (Simulated Learning Experience)

SimuLex is an AI-powered training platform purpose-built to transform how contact center agents learn, practice, and perform. Through immersive voice-based simulations, scenario diversity, and real-time feedback, SimuLex empowers agents to gain confidence, sharpen skills, and deliver exceptional customer experiences—before ever taking a live call.

Key Highlights:

AI-Driven Simulations – Train agents using realistic, voice-interactive customer scenarios.
Emotion-Based Scenarios – Prepare for real-world challenges with angry, confused, or neutral customers.
Learn & Practice Modes – Self-paced modules to review transcripts and practice call handling.
Real-Time Performance Feedback – Instantly score and coach agents on communication, empathy, and compliance.
No Vendor Dependency – NTTA can create, customize, and manage all training content in-house.

Operations Transformation

Contact Centers are primary Customer Touchpoints for most businesses.

Our Transformation solutions improve the customer experience while reducing operational costs.

Support Center

Support Center is a centralized platform to manage customer issues, service requests, and operational queries.

It enables faster resolution through automated workflows, intelligent routing, and human agent support when needed.

Hiring Automation

Our advanced recruitment automation solution streamlines and automates the hiring process.

Acquire Talent, Save Time and Effort!